FGB Secure is a rebranded version of the CVVKey app.
Will I lose access if I don't switch to FGB Secure?
Switching to FGB Secure is mandatory. Once a customer has downloaded FGB Secure and their cards are enrolled, they should be advised to uninstall the CVVKey app.
Do I have to register my cards again in the new app?
No. All cards currently registered in the CVVKey app will be available in the FGB Secure app after successful authentication.
Why FGB Secure?
FGB Secure reflects the bank's goal of having a unified brand across its products.
Do customers need to uninstall CVVKey?
Yes. Once FGB Secure has been downloaded and the customer's cards are enrolled, CVVKey must be uninstalled.
Will both apps work at the same time?
Both apps can technically run at the same time, but customers should not keep CVVKey once they've moved over. After FGB Secure has been downloaded and cards are enrolled, customers should uninstall CVVKey to avoid confusion and ensure they're using the supported app going forward.
Will the dynamic CVV process change?
No, it works the same way as in CVVKey.
Will there be a time when CVVKey is discontinued?
Customers are required to move to FGB Secure. Once FGB Secure is downloaded and cards are enrolled, CVVKey should be uninstalled rather than kept as a backup.
How to Access (4)
How do I enrol/register for FGB Secure?
1. Enter the email address linked to your FGB debit/credit card account.
2. A one-time passcode (OTP) will be sent to the email address entered.
3. Enter this OTP in the FGB Secure application.
4. Upon successful completion, your card(s) will be visible in the app.
Which cards are eligible for FGB Secure?
All FGB credit card(s) and debit cards are eligible for enrolment in the FGB Secure app.
Should additional cardholders enrol?
Yes, all valid and active cards should be enrolled to increase their card security.
Can I use multiple devices?
Yes, the app can be downloaded on multiple devices.
Login & Authentication (5)
How do I sign in to the FGB Secure app?
Sign in using the same email address registered in the CVVKey app. After logging in, a one-time password (OTP) will be sent to the registered email address.
What if a customer no longer has access to their registered email?
They should contact customer support to update their details.
How quickly can I use the app after registering?
Once registration is successful, the customer can start using their card at their favourite merchants right away.
What should customers do if they do not receive the OTP?
Check spam folders, ensure the correct email was used, or request a resend.
What happens if I change my device?
If the customer changes their device, they will need to re-download the FGB Secure app, but will not need to enrol the cards again.
Card Controls Features (4)
How do I lock or unlock my card?
1. Select the down arrow on the card image displayed in the app.
2. Select Controls.
3. Change the "Active" setting to Off — all transactions will be declined, blocking the card.
Can I block transactions?
Yes — see the answer for locking/unlocking the card above.
Can I set transaction limits?
Yes, access the Controls feature as outlined above.
Do I receive transaction notifications within the app?
Yes, customers receive real-time notifications and can also view transaction details within the FGB Secure app.
Troubleshooting (2)
What should customers do if their card(s) are not showing in FGB Secure?
Log out and log back in, and confirm the correct email was used. If that doesn't work, contact the FGB Customer Care team for further assistance.
Who should I contact if I experience issues while using or attempting to use FGB Secure?
Contact the FGB Customer Care team at 888-FGB-CARD (342-2273), or by email at fgbcustomercare@gkco.com.
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